Hamburg, Germany
Group Quality Manager (m/f/d)

LINDAL Group provides the technique inside and the design of aerosols as industries world market leader. Established in 1959 and never ceasing to innovate, LINDAL has become one of the global market leaders in aerosol technology. Our products range from clean-room produced asthma inhalers to silicone dispensing systems and premium deodorant actuators. Based in Europe we serve our customers all over the world also from our plants in the USA, Mexico, Brazil and Argentina.

Responsible and accountable for devising methods and procedures related to quality control and for developing performance metrics and improvement plans related to cost of quality for the LINDAL business globally. This role liaises with local (regional) Quality Managers to support them in implementing such processes and to ensure they are adhered to a consistent standard in all regions. Coaches, trains and assesses others.
The Group Quality Manager has a great influence to the strategical course of the LINDAL Group and determines together with the Group Lean Manufacturing Manager the direction of the company in operations.
Likely to be an expert in problem solving, root cause analysis and experienced in preventive actions (such as DFMA). Ideally with an experience as a Quality Manager with a Master Black Belt. The Group Quality Manager reports to the Global Operations Manager.

Role and responsibilities

Works with the Management Team of every plant, develops, sets the pace and implements transformational business and quality improvement strategies while respecting the organisational structures, commercial approaches, cultures, people and processes. Responsible for the successful management and implementation of quality improvement projects/initiatives across the LINDAL Group. Outlines the direction and deployment of the Quality Framework to ensure consistent and rigorous application across the business in line with best practice.

  • Coordinate development and implement performance metrics related to Cost of Quality at all LINDAL sites, monitor and evaluate performance, identify improvement areas, develop plans
  • Review quality testing protocols and methods currently in place for finished products, ensure fit for purpose, devise global ‘best practice’ format, and implement at all LINDAL sites
  • Provide guidelines and standards to quality and technical leaders for verifying measurement systems
  • Provide technical leadership on quality systems, tools and methodologies
  • Provide training for business leaders, quality leaders and auditors
  • Support management of global customer complaint platform as well as corrective and preventative actions and evaluate effectiveness by identifying trends and common cause issues and develop plans to address them
  • Devise and implement audit schedules for all facilities related to quality testing protocols and methods
  • Review quality testing protocols and methods currently in place for raw materials, ensure fit for purpose, devise global ‘best practice’ format and implement at all LINDAL sites
  • Support management of global customer complaint platform and provide training on root cause identification methods, such as Fishbone diagram, 5 Why, DMAIC, 8D etc.
  • Evaluate, monitor and participate in external customer quality audits as required to gather a collective voice of our customers and their needs across LINDAL
  • Develop new platforms for collection of statistical process control data in order to evaluate quality variations at sites and manufacturing process

Strategy and Development

  • Contribute to the creation and implementation of best practice quality visions, strategies, policies, processes and procedures to aid and improve operational performance
  • Involved in root cause analysis and resolve problems
  • Ensure that the function operates according to any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors

People Management

  • Develop, implement and manage key performance indicators (KPIs) for each area of responsibility
  • Set department objectives/key performance indicators (KPIs) and review and assess ongoing performance ideally by using SFM (Shop Floor Management)
  • Ensure KPIs are met by the overall plan, including the management, and reporting
  • Report on achievement of targets and identify any actions required
  • Coach and facilitate teams and individuals to identify and implement improvement opportunities
  • Develop annual development plans and provide input on organisation capability/succession planning
  • Ensure the delivery of the People Strategy within the area of accountability
  • Manage and lead the team, ensuring adequate staffing levels, recruitment, training, development, appraisal
  • Motivate and coach the team to operational success
  • Communicate key performance indicators (KPIs) from the strategic annual plan so that each employee is aware

Financial and Budget Control

  • Prepare the annual quality budget, forecasts and capital expenditure proposals. Manage the budget from identification to completion of projects
  • Relationship Management
  • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
  • Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy
  • Communicate with stakeholders regarding impact of market change and potential effects on quality. Recommend solutions without compromising quality or service while optimising cost
  • Stay current and up to date on any technology changes that may affect quality and advise others of any impact
  • Ensure that an effective interface with other departmental staff is maintained

Qualifications and requirements

Skills and Attributes:

  • Excellent leadership and management skills
  • Ability to manage a variety of global cross-functional team members
  • Excellent interpersonal skills
  • Excellent organisational and follow-up skills
  • Competent in problem solving, team building, planning and decision making

Qualifications and Experience Levels:

  • Relevant manufacturing/engineering degree is preferred
  • Ideally several years of experience as a Quality Manager
  • Membership of an industry related professional body would be advantageous
  • Master Black Belt in Six Sigma or equivalent qualification
  • Background in manufacturing and/or engineering environments
  • Previous knowledge of plastics industry would be a distinct advantage
  • This role will involve significant international travel
Send us your application and CV in PDF Apply Now
Hamburg, Germany
permanent role
Job posted on: 27.05.2019
Send us your application and CV in PDF Apply Now